Returns, Exchanges and Refunds
If you need to return or exchange your order for whatever reason, we're here to help! We offer returns, exchanges, and store credit within 5 days of receiving your items. You can return your product for a store credit or different product of the same value; no refunds are given at this time due to extreme cost savings offered.
Please note the following exceptions to our return policy:
- Items that state FINAL SALE in the product title are final and cannot be returned, exchanged or given store credit
- Returned items must have tags still attached
- Returned items with tags attached must have no visible signs of damage, wear or use
- We do not cancel orders after they have been placed
- We do not accept Swimwear returns
- Multiple or habitual return practices will not be honored
- Rude or abusive correspondence with our staff will not be tolerated
- Active Joy Boutique has the right to refuse any return deemed to be dishonest in nature or an attempt of fraud
To initiate a return or exchange, please complete the following steps:
- Fill out the Contact Us form and let us know which item(s) you want to return; please include the Order number in your message. You can find this number on the original confirmation email you received upon purchase
- Work with our team to receive store credit or exchange your item for a different one; we want you to be happy with your purchase
- Send returnable items to: Active Joy Returns, 2335 Buttermilk Crossing, Suite 351, Crescent Springs, KY 41017
- Please keep in mind that we operate during standard business hours. Mon-Fri 9am-5pm EST. Returns are only processed during these hours. Your patience is appreciated!